Help
-
Shipping methods and costs
International orders are shipped with FedEx and are fully insured. Orders within Sweden are shipped with the Swedish post office.
Shipping rates Scandinavia – €7 approx.
Europe – €10 approx. $14
USA and Canada – €15 approx. $20
Rest of the world – €30 approx. $30
Please note that the shipping rates stated above are not inclusive of any import fees that you could be charged with when the package reaches your destination country.
Delivery time : All EU countries - 1-3 days Rest of the world - 3-5 days
When do we deliver
Please note that we aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Three by one are not responsible for any delays caused by destination customs clearance processes.
Important information
• All FedEx orders require a signature upon receipt
• If you aren´t present in person when the FedEx courier reach upon your destination, the courier leaves a ”fail to deliver note”. On this note the contact information to your local FedEx office is stated. Then you can arrange a new delivery try at your convenience.
Insurance
Three by one insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered internationally, at which point responsibility for your purchased goods passes to you.
Taxes & Duties
Swedish VAT will be applied to all destinations. All our garments are sent from Sweden, and we do not take responsibility for custom charges
Payment & Security
Payment
We accept Visa, MasterCard, Amex, PayPal and ”Fakturera mig / Invoice me” (only costumers within the Scandinavian countries: Sweden, Denmark, Finland and Norway). Payment is only debited from your card at time of dispatch. All transactions are handled by Dibs. Your credit card number is sent by an encrypted connection to your bank. Dibs secure server software (SSL) is an industry standard and one of the best software available for secure digital payments.
Security code
When you pay with credit card, you have to enter your card’s security code (CVV2/CVC2). On VISA and MasterCard, this is the three-digit code located on the back of the card, on the right side of the signature strip.
Returns & Exchanges
How to make a return
Print your order confirmation and enclose this to your returning items.
• Book a safe collection by your choice and send the shipment to:
Three by one
Jakobs Torgg 3
SE 111 46 Stockholm
Sweden
You will be notified by email once your return has been received and processed.
Exchanges
To exchange an item, simply specify the new size you require with an email to shop@threebyone.com and follow the instructions above. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit (voucher valid for 6 months) and purchase the new item separately.
Receiving a refund
Your refund will be credited to the original purchaser's credit card. If your order has been sent to a destination within the EU, all VAT will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Three by one. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be submitted to the same customs procedures, therefore applicable for duty and tax again.
Important information
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Items should be returned within 14 days of receiving your order.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
Our policy
Items should be returned new, unused, and with all Three by one and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Late Returns
Items should be returned within 14 days of the date that you received your order. Returns outside these time frames may be accepted at the discretion of Three by one and may only be refunded as a store credit (voucher valid for 6 months).
Shoes
All shoes must be tried on a carpeted surface before wear. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without boxes or in damaged boxes may not be accepted, and may be sent back to the customer.
Faulty goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
If you have any other questions please feel free to contact us at shop@threebyone.com
International orders are shipped with FedEx and are fully insured. Orders within Sweden are shipped with the Swedish post office.
Shipping rates Scandinavia – €7 approx.
Europe – €10 approx. $14
USA and Canada – €15 approx. $20
Rest of the world – €30 approx. $30
Please note that the shipping rates stated above are not inclusive of any import fees that you could be charged with when the package reaches your destination country.
Delivery time : All EU countries - 1-3 days Rest of the world - 3-5 days
When do we deliver
Please note that we aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Three by one are not responsible for any delays caused by destination customs clearance processes.
Important information
• All FedEx orders require a signature upon receipt
• If you aren´t present in person when the FedEx courier reach upon your destination, the courier leaves a ”fail to deliver note”. On this note the contact information to your local FedEx office is stated. Then you can arrange a new delivery try at your convenience.
Insurance
Three by one insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered internationally, at which point responsibility for your purchased goods passes to you.
Taxes & Duties
Swedish VAT will be applied to all destinations. All our garments are sent from Sweden, and we do not take responsibility for custom charges
Payment & Security
Payment
We accept Visa, MasterCard, Amex, PayPal and ”Fakturera mig / Invoice me” (only costumers within the Scandinavian countries: Sweden, Denmark, Finland and Norway). Payment is only debited from your card at time of dispatch. All transactions are handled by Dibs. Your credit card number is sent by an encrypted connection to your bank. Dibs secure server software (SSL) is an industry standard and one of the best software available for secure digital payments.
Security code
When you pay with credit card, you have to enter your card’s security code (CVV2/CVC2). On VISA and MasterCard, this is the three-digit code located on the back of the card, on the right side of the signature strip.
Returns & Exchanges
How to make a return
Print your order confirmation and enclose this to your returning items.
• Book a safe collection by your choice and send the shipment to:
Three by one
Jakobs Torgg 3
SE 111 46 Stockholm
Sweden
You will be notified by email once your return has been received and processed.
Exchanges
To exchange an item, simply specify the new size you require with an email to shop@threebyone.com and follow the instructions above. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit (voucher valid for 6 months) and purchase the new item separately.
Receiving a refund
Your refund will be credited to the original purchaser's credit card. If your order has been sent to a destination within the EU, all VAT will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Three by one. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be submitted to the same customs procedures, therefore applicable for duty and tax again.
Important information
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Items should be returned within 14 days of receiving your order.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
Our policy
Items should be returned new, unused, and with all Three by one and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Late Returns
Items should be returned within 14 days of the date that you received your order. Returns outside these time frames may be accepted at the discretion of Three by one and may only be refunded as a store credit (voucher valid for 6 months).
Shoes
All shoes must be tried on a carpeted surface before wear. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without boxes or in damaged boxes may not be accepted, and may be sent back to the customer.
Faulty goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
If you have any other questions please feel free to contact us at shop@threebyone.com